New and updated channels of support from Learning Environments

The last two weeks has seen major activity in teaching and learning! In order to support the significant effort of teaching staff who have been moving their subjects to online delivery, Learning Environments is rapidly evolving our support response to match this need.

Some updates on available support now:

  • Training sessions: Our usual training sessions have moved to a fully online mode using Zoom live webinars – see the upcoming list at https://lms.unimelb.edu.au/staff/workshops with more to be added soon.
  • Online consultations: Zoom consultations for individuals or groups are available for  trickier questions or general Q&A that requires deeper assistance. These are available to book online through the Learning Environments support form.
  • Service Now: Additional staff in our support team are now available to respond to your support requests and improve our time to resolve issues.
  • Updated online resources: We have additional guides and support resources available on the Learning Environments site particularly designed to support your move to online, digital assessment options for during and end of semester, recording videos for lectures and using Zoom for tutorials and webinars.

New daily drop-in sessions

The Canvas Roadshow held on Tuesday 7th April, had almost 300 participants attend, all very engaged, with many seeking further access to topics and advice.

Based on this interest, from Wednesday 15th April, we will be offering daily lunch-time online drop-in sessions for support and advice open to all. In addition to daily general drop-in sessions, learning design support will be available on Tuesdays and Thursdays. See Canvas support drop-in sessions now available for more information.

Canvas support

A note that our external support provider - Instructure, who offer the Canvas 24/7 support line are understandably experiencing much higher than usual support requests currently and as a result, some response times are longer than normal. Instructure assure us that this is a high priority for them, and they are working to resolve by adding to their support teams.

Did you know….. there were 17,122,562 ‘Zoom minutes’ at the University in March this year? This is equivalent to the total combined usage of Zoom across the University in the previous 5 years!

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